IT Service Management - ITIL®, ISO20000:2011, Change Analyst, CMDB

The service management involves many elements in the lifecycle. ITIL® is a good/best practice framework for IT Service Management follwed by many organisations across the globe.

ISO20000 is a management standard for Service Management and is beyond IT. Organisations can go for certification on this standard to get a third party opinion on their service management practices.

Change Analyst is a certification awarded by APMG, a reputed global exam institute. This supports the service management in Change Management area by specifying the activities/knowledge to perform this activity and certifies professionals on their knowledge/understanding.

CMDB - the entire IT revolves around configuration management and this process becomes the key one in service management. CMDB is a certification from APMG that ensures a good amount of knowledge in this area.

We provide training and certifications on these service management frameworks/stanadrds/processes to enable professionals to perfrom better.

We extend consulting in these areas based on the frameworks/standards and help organisations get certified/assessed as appropriate.

We also provide with auditing/assessment services based on ISO15504/TIPA methodologies on capability. Internal audits/second party audits are our strength which a customer can leverage on to ensure effectiveness of implementation.

Visit the respective pages in this section to know details of each.

ITIL® is a registered trademark of AXELOS Limited.